Don't let controllable churn hold you back
In just months, you’ll get clear insights and a strategy to reduce churn and increase your company’s valuation.
Ready to get started?
Book your complimentary 60-minute consulting session or a 15-minute introduction.
Learn more about our process
Phase 1: Scoping
First things first, we’ll set up an an initial call to meet, learn more about your situation, and see if our services can help.
Phase 2: Onboarding
If a partnership makes sense, the next call will be used to gather your data and get the necessary information to begin reaching out to your customers to schedule interviews. We’ll also discuss your current processes from sales positioning to onboarding flow to how CS handles ongoing relationships.
Phase 3: Analysis
In this phase, we conduct interviews with your ex-customers, analyze the results, and outline potential solutions from the findings to share with your team.
Phase 4: Action Plan
Once we’ve packaged the insights and recommendations focused on decreasing controllable churn, we’ll walk through the findings with your team and outline critical next steps to reach your desired state.
Meet the CEO & Founder, Thomas Bass
I’ve spent the last 10+ years helping high growth B2B SaaS companies like SaaSOptics, Hull and many more create and scale their customer success functions.
After multiple acquisitions, I’m stepping off the rocket ship to help early-stage founders, CEOs, and CS leaders like you learn how they can turn stabilize their churn, increase retention and turn the customer success function into a valuation driver.
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